Autotransport 4U .
Autotransport 4U .

 Frequently Asked Questions

Q: How does the Auto Shipping Process work?

 

A: The auto transporter driver will give the customer sufficient notice to arrange pick up and delivery. Upon delivery, the remainder of the auto shipping bill is paid COD to the driver unless prior arrangements have been made. Tracking your vehicle during shipment is as simple as a phone call. Autotransport 4U provide you with the ability to pinpoint the location of your automobile during transport at any time. 

 

Q: Do you provide door-to-door transport?


A: Yes we do. With door-to-door transport, you don’t have to go to a terminal to ship your vehicle or accept delivery. Autotransport 4U will pick up your vehicles at your residence, office or any other place you designate. (Pickup and delivery is subject to accessibility and local laws.)

 

Q: Can I specify a pickup and delivery date?


A:Yes you can. However we can set a time to pick up your vehicle. We will need a time window to pick up. Preferably a 2-4 hour window will be required .There is usually an additional charge to have a specific time loading.

 

Q: What if the designated location cannot be accessed?

 

A: Autotransport 4U LLC.  include door-to-door pick up and delivery. However, if for some reason the auto transporter cannot access a vehicle pick up or delivery location, a convenient, alternate location is arranged near a major road in your community. Local city codes and regulations, low utility lines, narrow roads or other undesirable road conditions are all reasons that auto transporters may not be able to access a specific car transport location. 

 

Q: Is my vehicle insured while in transit?

 

A: Yes. The Federal Highway Administration requires all auto transporters to maintain a valid insurance policy. The insurance is only provided by the company physically transporting your vehicle. An inspection will be conducted by the driver when they pick up and deliver your vehicle. The auto transporter driver and the owner, or agent, of the vehicle must sign a bill of lading noting vehicle condition. In the unlikely event damage occurs, it must be noted on the bill of lading upon delivery and signed by the driver and owner or agent. If the damage is not described on the bill of lading, no claims will be honored. Please realize you cannot deduct any moneys from the balance due at delivery to cover damage that may have occurred while in transit. You are responsible for paying the full COD amount to the driver upon delivery. Doing so does not invalidate any claim for damages that are noted on the bill of lading. 

 

 

Q: Can Personal Items be placed in my Vehicle?

 

 A: Not recommended. We understand that if you are moving, you are busy trying to ensure the relocation of all of your personal belongings. However, the Department of Transportation does not recommend auto transporters to transport personal items in a vehicle. Personal items stored in the vehicle are not covered by the auto transporter’s insurance. Also, auto transporters have weight limitations, and packing personal items in your vehicle could cause a carrier to exceed their weight limits. A few small items packed in the trunk of your vehicle are acceptable. 

 

Q: What is the process if there is damage to my vehicle upon delivery?


A: Please call the offices of Autotransport 4U immediately. In most cases, we have only 7 days to file a claim and if not reported to us within 7 days we cannot offer assistance or be held responsible for any damage that might have occurred while the vehicle was in transit. Additionally, you must clearly indicate any resulting damage that occurred during transport on the “Bill of Lading” or delivery receipt issued by the driver at the time of delivery. If the damage is not listed on the B.O.L it will be hard for the insurance company to accept the claim.

 

Q: Does Autotransport 4U ship inoperable or unusual vehicles and extra parts?


A: Yes. Autotransport 4U Transport regularly ships inoperable vehicles and specializes in shipping unusual vehicles, including exotic, specialty and classic automobiles. Inoperable vehicles must roll and steer and can be shipped for an additional fee. There may be additional fees depending on the loading difficulty, and the custom load. Extra parts are accepted on a case-by-case basis, and additional fees may apply.

 

 

Autotransport 4U LLC.   Toll free 888-829-2819, 617-203-3168 , Email sales@autotransport4u.net.